NYCStudents Password reset

How to Set Up Your NYC Student Email & Reset Your Password

Forgot Your Password? Here’s How to Reset It!

You have three ways to reset your NYC DOE password:

1. Do it yourself with the Student Self-Service Tool

• If you’ve already set up a PIN or security questions, you can reset your password on your own using the Student Self-Service Tool.

• You can reset your password once every 30 days this way.

• If you haven’t set up a PIN or security questions, check out the other options below!

2. Ask a parent or guardian to reset it in NYCSA

• Your parent or guardian can reset your password through NYCSA (NYC Schools Account).

• If they don’t have an account, they can create one for free!  Reach out to Ms. Gen for more information.

3. Ask KECSS for help

• If you can’t reset your password yourself, we can do it for you. Just reach out to a Mr. Barrasso or Ms. Washington for assistance.

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Setting Up a PIN

A PIN helps you reset your password on your own. KECSS doesn’t create a PIN for you—you have to set it up yourself.To create a PIN:

1. Sign in to the Student Self-Service Tool with your DOE username and password.

2. Click on "Pin Reset" in the left menu.

3. Choose a PIN and type it in.

4. Type it in again to confirm.

5. Click "Save Changes."

That’s it! You’ll get an email confirming your PIN is set up.

Note: If you don’t create a PIN, you won’t be able to reset your password on your own.

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Setting Up Security Questions

Like a PIN, security questions help you reset your password yourself. But you have to set them up first!

To set up security questions:

1. Sign in to the Student Self-Service Tool with your DOE username and password.

2. Click on "Security Questions" in the left menu.

3. Pick three questions and type in your answers.

4. Enter your password again.

5. Click "Save Changes."

You’ll get an email confirming that your security questions are set up. Make sure to choose answers you’ll remember!For more details, visit: NYC DOE Student Accounts.